RETURNS AND REFUND POLICY

If you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange. 
All returns must be postmarked within thirty(30) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

 

REFUNDS


After receivng your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least five(5) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.
 

EXCEPTIONS


Clearance products will not be returned or exchanged.
 

RETURN PROCESS

To return an item, please email customer service at hello@alikanaturals.co.ke or simply CLICK HERE to obtain a Return Merchandise Authorization(RMA) number. After receiving the number, place the item securely in its original packaging and include your proof of purchase, and  mail your return to the following address.

 

 

Alika Naturals
Attn ; Returns
RMA ; #
Ngong Road
00100
Nairobi